“Self-directed support is intended to support, promote and protect the human rights and independent living of care and support users in Scotland. It aims to ensure that care and support is delivered in a way that supports choice and control over one’s own life and which respects the person’s right to participate in society.” [From the Statement of Intent of the Scottish Government’s Statutory Guidance on Self-directed Support, 2014]

Ensuring the best outcomes for the individual is the main aim for every part of the organisation. This section focusses on the interaction between frontline staff and the people they support. It contains important things to consider at every stage of contact with the supported person.