The new self-directed support legislation and statutory guidance further underpins a shift away from services and what they do (outputs) towards an approach focussed on the difference to be made to people‘s lives (outcomes). This involves more control being retained by the person who is viewed as a partner in identifying and achieving their outcomes rather than a passive service recipient.

What does it mean for the person receiving support?

Taking an outcomes-focussed approach means that the person is supported to identify the things that really matter in their life so that any support that is arranged doesn’t get in the way of these things. More than that the agreed support should aim to help the supported person to do more of the things they enjoy.

Outcomes are by nature specific to the individual but some common examples include:

  • being as well as possible
  • improved confidence
  • having friendships and relationships
  • social contact
  • feeling safe
  • living independently
  • being included

What does it mean for the support  provider?

Outcomes-focussed support means that providers have a key role in assisting the individual to identify what’s important to them and feeding this into the planning, reviewing and risk enablement processes. Each of these are considered in greater detail in the following three sections of this guidance.

Top tips

In identifying the person’s outcomes you should support them to decide:

  • what is important to you in your life
  • why these things are important
  • how to go about doing or getting these things
  • who will be involved in your life and support